Effective Date: 18.08.25

1. Introduction

iMeta Training & Solutions Ltd (“iMeta Training”, “we”, “us”, “our”) is committed to protecting your personal data and being transparent about how we collect, use, share, and safeguard it.

This Privacy Policy explains:
– What personal data we collect
– How and why we use it
– Who we share it with
– The security measures we apply (aligned with Cyber Essentials)
– Your rights under data protection law

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

– Legal Name: iMeta Training & Solutions Ltd
– Company Number: 11152408
– Registered Address: Coach House, 93a Hagley Road, Edgbaston, Birmingham, West Midlands, England, B16 8LA

3. Contact Details

– Data Protection Contact: Mark Williams, Director of Quality & Curriculum, Ofsted Nominee
– Email (privacy enquiries): info@imetatraining.co.uk
– Telephone: 0121 714 4129
– Complaints contact (internal): mark.williams@imetatraining.co.uk

4. Personal Data We Collect

We may collect the following categories of personal information:
– Name, email, phone number, address
– Payment card and billing details
– Employment and CV details (where relevant to training/funding)
– Training, attendance, and assessment results
– Special category data (e.g., health/disability information for accessibility support)

5. How We Collect Data

We collect data through:
– Website enquiry and registration forms
– Course registration forms
– Learning Management Systems (LMS)
– Direct communications (phone/email)
– Cookies and analytics tools (e.g., Google Analytics)

6. Why We Use Your Data (Lawful Basis)

We process personal data to:
– Deliver and administer training services (contractual necessity)
– Process payments (contractual/legal requirement)
– Communicate with learners, partners, and funders (legitimate interests)
– Maintain learner records for compliance and auditing (legal requirement)
– Improve services through analytics (legitimate interests)
– Send marketing emails/newsletters (consent or legitimate interests)

We do not conduct telephone marketing.

7. Third Parties & Processors

We may share personal data with trusted providers to deliver our services, including:
– Website host: Ionos.co.uk
– Cloud provider: Microsoft 365
– CRM systems: FLG, Monday, PICS
– Email marketing: Mailchimp
– Payment providers: Stripe, PayL8tr, PayPal

Contract provider: Department for Education, West Midlands Combined Authority (WMCA)

All third parties are bound by data processing agreements and security obligations.

8.

We keep personal data only as long as necessary:
– Learner records: 6 years from the end of the financial year in which the last payment was made
– Financial/payment records: 6 years
– Enquiry forms: 6 years

9. International Transfers

We do not routinely transfer data outside the UK.

If this changes, we will ensure appropriate safeguards are in place (such as ICO-approved transfer mechanisms).

 

We take robust technical and organisational measures to protect your data, aligned with Cyber Essentials certification:
– Encryption of systems and data
– Multi-factor authentication (MFA)
– Firewalls and secure configuration
– Regular patching and security updates
– Antivirus and malware protection
– Ongoing staff training and awareness
– Governance aligned with Cyber Essentials v3.2 controls

11. Your Rights

Under UK GDPR, you have the right to:
– Request access to your personal data
– Request correction of inaccurate data
– Request erasure of data (where applicable)
– Object to processing (including marketing)
– Request restriction of processing
– Request portability of your data
– Withdraw consent where processing is based on consent

To exercise any rights, contact: info@imetatraining.co.uk

12. Complaints

If you have concerns, please first contact:
Mark Williams – mark.williams@imetatraining.co.uk

If unresolved, you may escalate to the Information Commissioner’s Office (ICO):
– Website: https://ico.org.uk
– Telephone: 0303 123 1113

13. Updates

We review this Privacy Policy regularly. Updates will be published on our website with the date shown at the top.